Terms of Service

Please read these Terms of Service ("Terms") carefully before using the website at austinwaterdamagerestoration.us or engaging the services of Austin Water Damage & Restoration ("Company," "we," "us," or "our"). By accessing our website or scheduling services, you agree to be bound by these Terms. If you do not agree, you may not use our website or services.

1. Services Provided

Austin Water Damage & Restoration lists water damage restoration, flood cleanup, mold remediation, sewage cleanup, structural drying, and related service categories for residential and commercial property owners. Current scope and service areas should be confirmed directly.

All services are subject to a separate written service agreement, work authorization, or contract signed by you or your authorized representative prior to commencement of work. These Terms govern the use of our website and do not replace any written service agreement.

2. Website Use

Our website is provided for informational purposes and to facilitate service requests. By using our website, you agree to:

• Use the website only for lawful purposes and in a manner consistent with these Terms
• Not attempt to gain unauthorized access to any part of our website or systems
• Not transmit any unsolicited commercial communications (spam)
• Not use automated tools (bots, scrapers) to access or collect data from our site without written permission
• Not reproduce, duplicate, copy, sell, or exploit any portion of our website without express written consent

We reserve the right to terminate access to our website for any user who violates these Terms or engages in harmful conduct.

3. Estimates and Pricing

Estimates requested verbally or through our website are subject to confirmation. Final pricing, if applicable, is determined after assessment and is subject to a written estimate or service agreement. Actual costs may vary based on the extent of damage discovered during work, unforeseen conditions, or scope changes requested by you.

All prices are in U.S. dollars. Payment terms are outlined in the service agreement. Any insurance-related communications or payment arrangements must be confirmed in writing for the specific matter.

4. Insurance Claims

Insurance coverage and claim decisions are made under the applicable policy. We make no guarantees regarding coverage, claim approval, or settlement amounts. You are responsible for understanding your policy and any amounts not covered by insurance.

Any sharing of damage documentation, photographs, or estimates with an insurer requires your express authorization for the specific matter and does not promise claim handling or payment.

5. Property Access and Safety

You agree to provide service personnel safe and reasonable access to your property during scheduled service. You represent that you are the property owner or have authority to authorize restoration work on the property. You agree to disclose any known hazards, including but not limited to asbestos, lead paint, electrical hazards, or structural instability, prior to the start of work.

Work may be paused or refused if conditions are deemed unsafe. Any applicable safety requirements or third-party standards should be confirmed for the specific work.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Austin Water Damage & Restoration shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising from:

• Your use of or inability to use our website or services
• Pre-existing damage to your property not caused by us
• Hidden or latent property defects discovered during restoration
• Delays caused by weather, supply chain issues, or other circumstances beyond our control
• Third-party actions or omissions, including insurance companies

Our total liability to you for any claim arising from our services shall not exceed the total amount you paid us for the specific services giving rise to the claim.

7. Warranty

Any warranty must be stated in the applicable written service agreement. No warranty is created by general educational references to industry standards or third-party guidelines.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, photographs, logos, icons, and software, is the property of Austin Water Damage & Restoration or its content suppliers and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, display, or create derivative works of any site content without our express written permission.

9. Cancellation Policy

Cancellation, rescheduling, and any applicable fees are governed by the applicable written service agreement. Contact the business to confirm those terms before authorizing work.

10. Dispute Resolution

In the event of a dispute arising from these Terms or our services, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, conducted in Travis County, Texas. The prevailing party shall be entitled to recover reasonable attorney's fees.

These Terms are governed by the laws of the State of Texas. You consent to the exclusive jurisdiction of the courts located in Travis County, Texas for any matters not subject to arbitration.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Contact Information

Questions about these Terms should be directed to: