Privacy Policy

Austin Water Damage & Restoration ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at austinwaterdamagerestoration.us or contact us for services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out a contact or service request form on our website
• Call our phone number at (737) 332-2738
• Request an estimate or service information
• Communicate with us via email or other channels

This information may include your name, home or business address, phone number, email address, property type, description of damage, and any other details you voluntarily share with us.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and cookie data

2. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and availability questions
• Provide, operate, and improve our water damage restoration services
• Schedule on-site assessments, estimates, and restoration work
• Provide information requested through the contact form
• Send service confirmations, appointment reminders, and follow-up communications
• Comply with legal obligations and resolve disputes
• Analyze website usage to improve user experience
• Send promotional information about our services (you may opt out at any time)

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with third-party vendors that help operate the website or deliver communications, subject to applicable obligations.
• Other parties: Information may be shared when you request it or when required by law.
• Legal Compliance: We may disclose information if required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

We may use third-party analytics services such as Google Analytics to help us understand how visitors use our site. These services may collect information about your use of our website and other websites over time.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you submit information at your own risk.

6. Third-Party Links

Our website may contain links to third-party websites, including our Google Business Profile. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete such information.

8. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal retention obligations
• Opt out of marketing communications at any time by contacting us directly

To exercise any of these rights, please contact us using the information provided in Section 10 below.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any modifications constitutes your acknowledgment and acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: